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Can't hear the people calling me?

edited March 2015 in Phones
I have a Samsung Note 4 and have downloaded my app. People ring me, my app rings and I answer. It looks like I have connected and the time starts running except I can't hear them. I have turned on/off speaker/mute etc but no joy! I have asked people to call me back but still I can't hear them. My phone accepts calls no problem so it isnt a phone issue. Out of ideas .. Please help. 
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