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SIGN IN PROBLEM

edited May 2014 in Sonetel Client
Please I'm a premium account holder but most of the time when i want to sign in using the Sonetel Client, it keeps saying " The Sonetel Phone System cannot be reached at this time"

Please what is going on? I need help as soon as possible because it's very annoying.

Thank you

Comments

  • Please make sure that the Sonetel client is allowed to access Internet, if you are behind a firewall. 

    This can sometimes also happen if you have special characters in your password like “$”, etc.

    If you do have special characters in your password, please change it and try logging in again. You can use the 'Lost your password' function available here to change your password. Please send an email to support@sonetel.com if you still experience the same issue.
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