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Problem in sign in

I Can not Access my account when I try to  sign in a message appear  "The Sonetel Phone System cannot be reached at this time"  so how can I use it?

My Email:

Thank you


  • Please make sure that the Sonetel client is allowed to access Internet, if you are behind a firewall. This can sometimes also happen if you have special characters in your password like “$”, etc.

    If you do have special characters in your password, please change it and try logging in again. You can use the 'Lost your password' function available here to change your password. Please send an email to if you still experience the same issue.
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