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Phone Calls

Good morning, I am having problems making phone calls. It seems that after I dial the nuber and pres "call" the call won't start. This happens on my Sonatel Window and on my Android App.

Comments

  • I am a Premium client and I keep having problems MAKING and RECEIVING calls. I have asked for support but I received no answers. 
  • ciao, sai che devi sempre fare il prefisso internazionale vero
  • mmm... in che senso? Quando chiamo numeri italiani metto il +39; per gli usa +1.

    Il fatto รจ che da pc collegato a LAN funziona, ma da app non va...
  • (1.) Dial *22 from your IP phone and check if you can navigate through the menu?

    (2.) Is the Sonetel client application & Android app registered on the same network?

    (3.) If yes, send the make and model number of your Internet router to support@sonetel.com

    (4.) Also, please ensure that there is no recording software running along with the IP phone.
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