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Can't hear receiver's voice when i make calls from sonetel client

edited April 2015 in Sonetel Client
I have been battling to make calls with sonetel ever since I registered the service. It is becoming a waste for me. I have used the windows application as well as the android application but it shows ringing and I could perfectly hear the ringing sound but when it shows connected, i hear nothing the person is saying. It works fine when I receive calls. I need help asap
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